INTERNATIONAL APPLICATION ROLL-OUT ENGINEER IN ANTWERP

AntwerpenIDistribution- Transport & Logistics

Job description

As an APPLICATION ROLL-OUT ENGINEER you will be active in four distinct domains;

1) Implementation and Rollout Management (Antwerp and On-Site)

  • Design and implement an agreed implementation approach together with the customer
  • Prepare training materials and training environments, conduct “Train-the-Trainers” training
  • Perform hardware/software setup, installation and configuration to all applications related to the application
  • Assist the customers' IT development teams on integration with local applications
  • Provide go-live support on-site

2) Business Analysis (Antwerp and On-Site)

  • Gather, analyse and document user requirements
  • Work with the product team to provide solutions to customers

3) Application Support (Antwerp)

  • Handl product support queries professionally to get a clear view on the application performance
  • Perform initial assessment on incident severity
  • Be part of a global team duty-rostered to provide 24/7 application support
  • Work with 3rd line support to resolve issues
  • Define, implement, execute, monitor and adapt 1st and 2nd level application support processes to better support business needs

4) Documentation (Antwerp and On-Site)

  • Work with the product teams to ensure availability of up-to-date documentation on new changes and functionalities in the application
  • Prepare and handover all relevant project material to local 1st & 2nd Line Support during rollout and post-implementation phase
INTERNATIONAL APPLICATION ROLL-OUT ENGINEER IN ANTWERP Vacancy information
71732
IT Infrastructure
Permanent
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