Application Support Engineer

BrusselIConsulting

Description de fonction

In our organisation, you will join the Support Level 2 group as an IT Support Engineer and Technical Analyst, you will be responsible of the business applications, the corporate software and the infrastructure.
Additionally, you will be partly responsible for incident management on service desk level.
Hence, this function requires a broadly skilled person with senior experience as a first line service desk employee, an IT-system support engineer and an application support engineer in second line support.

The function includes activities for the following processes compliant with the best practices given by the ITIL Framework:

  •  Provide product support to all systems and manage all requests for systems and assist to resolve all issues and perform regular troubleshoot on all network issues and analyze all system logs. 
  •  Incident management: analysis of incidents in close collaboration with back office teams: identification, resolution, closure. 
  • Problem management: operate as a problem manager to find and address root-causes of incidents, logging, identification, follow-up with support Level 3 groups. 
  • Follow up on service quality of systems and applications. 
  • Provide onsite support operations at the client side. 
  • Work closely together with the back office teams for optimal performance and understanding of the different information systems and applications.
Application Support Engineer Informations offres d'emploi
74857
IT Infrastructure
Project Sourcing
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