IT Support Engineer - iSP


Description de fonction
The Service desk 1st and 2d line support role is key in being the first point of contact for customers contacting the client to report requests, issues and incidents related to the client Computer Systems, Applications and Services.
Within the Customer Support Team, you will report to the Customer Support Manager. You will closely work with the client customers, and operation colleagues

  • Level 1&2 customer support related to technical issues and queries involving the client Computer Systems, Applications and Services
  • Quickly and accurately determine incident scope and impact
  • Correctly logging incidents and requests in Service Desk ticketing system, categorising, and prioritising them in line with the client procedures
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Following faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Track issues to resolution, ensuring timely and appropriate ticket closures
  • Technical services and support Microsoft related products, Network solutions/technologies, EDI, Oracle Database, Jira, Java Enterprise application
  • Diagnosing system errors and other issues
  • Maintain compliance with all company policies and procedures
  • Identify and escalate situations requiring urgent attention
  • Maintain and develop own knowledge and skills to assist with first time fault resolution
  • System documentation maintenance and review in Confluence
Descriptif de l’organisation et du département
iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

iStorm Projects – Powered by genuine people for digital success.

You receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance,…). All this in a fascinating work environment where you have many opportunities for development.

IT Support Engineer - iSP Informations offres d'emploi
IT Infrastructure
Project Sourcing
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