Site Services Support Engineer

BrusselIImmobilier

Description de fonction

Responsibilities:

Administration – Incident Management

  • Installation and configuration of system components and software within the local Desktop Infrastructure
  • User administration and user right management in a MS Windows environment
  • Monitoring and administration of network resources from a Desktop Engineer Perspective like adding shared printers, network drives, laptops, Smartphones
  • Ensure that incidents are logged, handled and resolved at 2nd level in a timely manner
  • Escalate issues to 3rd line support as and when necessary and to external service providers where appropriate
  • Support 3rd line Teams locally on EMEA-wide roll-outs and Technology Projects as well as taking over remote-hands responsibilities

General desktop operations management

  • To identify, analyse and propose resolution to “Known Errors” to the desktop as part of pro-active problem management
  • To ensure the desktop performance, integrity, availability and security is never compromised

Business engagement

  • Demonstrating very good local Stakeholder Management / Communication abilities
  • Host “Genius Bar” style Technology training workshops to help explain small groups of staff how to get the most from technology offerings
  • Conduct a desk side “One-to-One” welcome appointments to introduce new staff to the company systems
Site Services Support Engineer Informations offres d'emploi
1742
IT Infrastructure
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