IT Service Specialist (ITIL) - Diegem

Diegem

Functieomschrijving

For your first assignment, You will be working on Change Management, Service Level Management, Configuration and Asset Management and Service Request Management, for about 300 applications within the scope of the Global IT landscape of a large multinational based in Diegem.
You will work on improvement of the service quality by reporting on processes, tools and systems.

Your challenges?

  • Change Management
    As a Change Management Specialist we expect you to:
    • Check if standardized methods, procedures and best practices are used for efficient handling of all Changes to the production environment
    • Identify conflicts between Business application Changes and Infrastructure Changes
  • Service Level Management
    You will:
    • Report on the compliance on SLM
  • Configuration and Asset Management
    As an specialist in tools and practices we expect you to effectively and efficiently:
    • Execute ITIL configuration and Asset Management
    • Maintain and update information in Configuration Management Database (CMDB)
    • Run CMDB validations on data completeness and quality
    • Delivery of user reports
  • Service Request Management
    You will work on an accurate Service Request Fulfilment by:
    • Analyzing the needs and requirements for new Service Request Forms
    • Creating and maintaining Service Request Forms
  • As a Service Specialist you will follow up on:
    • Verification of user account and on the correct creation and maintenance of these accounts
    • You set up and follow up on reporting of Services related domains
    • You will maintain a positive, proactive and clear communication
Profiel

You have 3 years of experience and understanding of Service Management and in particular with Change and Configuration Management

  • You have knowledge and understanding of ITIL processes
  • You are a good working knowledge on Service Now
  • You are a team player
  • You have strong communication skills
  • You have a working knowledge of desktop software
  • Fluency in Dutch and English
Organisatie- en afdelingomschrijving Our client is a growing IT Consulting firm. The group currently employs 220 consultants and has a consolidated turnover of 100 million Euro (2020 figures). If you are looking for a great place to develop your skills, this is the perfect opportunity! 

For you first project, you will join a large Logistics company based in Diegem.Aanbod Our client offers a company car, net expenses and a full extra-legal package including 32 days of holiday. Very important: you will get the chance to pass an official IT certification within the first 12 months of joining this great client.
IT Service Specialist (ITIL) - Diegem Vacature informatie
87086
IT Infrastructure
Vast contract
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