Support Agent

BrusselIIT consulting

Functieomschrijving

Your mission:

  • You are responsible for the accessibility of the 1st line service desk by answering incoming

  • calls, calls via the portal and mail.

  • You handle complex incident and request requests from internal employees.

  • You provide internal and telephone support to internal customers with regard to

  • hardware & software issues.

  • You make analyzes of reported failures and change requests with regard to computers

  • and applications.

  • You set your own priorities through the use of the Service Management Tool, taking into

  • account the ITIL processes used.

  • You provide relevant, quality and timely communication so that the level of service
    remains high.

  • You participate in an innovative and constructive way in the Service Support team meeting.

  • Together with your team, you ensure that the set targets are achieved.

  • You call in the help of 2nd and 3rd line in time so that escalations can be prevented.

Support Agent Vacature informatie
65502
IT Infrastructure
Project Sourcing
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