Support Specialist

• Develop predictive models to forecast campaign performance.
• Create recommendation engines
• Design qualitative and quantitative scoring frameworks for campaign evaluation.
• Build and maintain end-to-end ML pipelines, from training to deployment and monitoring.
• Collaborate closely with product and backend teams.
• Communicate insights and results effectively to non-technical stakeholders.

• Strong business & functional analytical skills of at least 5 years

• Sound knowledge of the UML modeling language

• Knowledge of Business Process Modeling techniques (including Role Activity Diagrams) & BPMN

• Ability to communicate with different levels: business, management, development, ICT operations

• Knowledge of software engineering processes and techniques (change management, analysis, iterative developments, test cycles, deployments...)

• Problem solver

• Fluent in Dutch, French and good knowledge of English

• Assertiveness

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process