26 Jan 2018

IT Helpdesk Support Brussels Delta Top Company

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Job Description

My client is a leading international group of laboratories providing a unique range of analytical testing services to the pharmaceutical, food, environmental and consumer products industries and to governments.

Job Description

  • Provides technical support to offices (Belgium and Luxembourg) users primarily in the area of front-end devices and maintain users’ satisfaction with their IT working environment.
  • Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) of the company offices and ensure its reliability.
  • Collaborate with other Regional Infrastructure Teams; in particular Nantes FITO (France IT Operation) team for all back-end issues.
  • Local order management of IT equipment and consumables.

SPECIFIC ASSIGNMENTS:

  1. Users’ satisfaction:
  • Ensure adequate IT support is accessible for end user platforms (fixed and mobile),
  • Communicate and apply Group policies and processes,
  • Improve user’s satisfaction by proposing improvements to any kind of systems, policies, processes, work instructions.
  1. Direct responsibility of the local infrastructure:
  • Incident Management, Change Management, Problem Management,
  • Adherence and adoption of IT Group Standards,
  • Apply information system security rules (rights, password changes, Group security recommendations),
  • Maintain proper inventory of assets (hardware and software licences).
  1. Systems under responsibility are:
    1. Workstations, laptops and mobile devices,
    2. Telephony (VoIP, mobile devices).

REQUIRED PROFILE:

  • Very good communication and interpersonal skills in an international environment;
  • Service attitude while keeping relevant level of governance;
  • Works well under pressure and delivers quality of work under all circumstances;
  • Flexibility & understanding for urgencies for conflicting priorities.
  • Microsoft end-user environment (Windows 7, MS Office, Outlook, etc.)
  • VoIP / IP Telephony
  • Good knowledge of mobile solution and devices (Blackberry, Smartphone, etc.)
  • Bachelor or equivalent in Information Technology or equivalent experience
  • English (working language) French & Dutch (secondary working language, desired)

Offer

  • Full time job in a great atmosphere
  • Career opportunities
  • A competitive salary with extra-legal package

Job Reference: CR5445454

Salary: No salary indication -

Salary per: Annum

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Job Start Date: ASAP

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