9 Mar 2018

IT Support Engineer (NL must have) Law firm Brussels!


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Job Description

My client is an international law firm located in the Louise avenue, they are 60 fte and they are looking for an IT support engineer.

The role

  • Provide excellent first line support to the users, ensuring that all calls are logged, prioritised and solved or dealt with efficiently and effectively;
  • Responsible for adequate registration of calls from the end users with a structured call logging approach and responsible for the call reporting;
  • Diagnose and resolve all IT related issues and functions including PCs, laptops, printers, mobile devices, telephony, scanning, printing and all related technologies;
  • Liaise with the second line support in the central IT team in the UK.

Key responsibilities

  • Focus on excellent customer service and support with a proactive, hands-on approach towards the end user in the office;
  • Timely identifying and resolving incidents and then report to the IT management to avoid critical situations;
  • Responsible for the servers on site and all IT related topics including PCs, laptops, mobile devices, fixed telephony, scanning, printing and all related technologies;
  • Identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems;
  • Report to and work with the Global IT service delivery manager to prepare budget proposals;
  • Liaise with the local vendors for the procurement of new systems technologies and supervise the installation;
  • Prepare, support and resolve any issues arising during group deployments;
  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications;
  • Ensure the local server technology is robust, maintained and backup procedures are followed;
  • Ensure all anti-virus controls are met and liaise with the Infrastructure team as necessary;
  • Monitor and test fixes to ensure problems have been adequately resolved;
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution;
  • Create and manage Windows accounts and Exchange mailbox;
  • Report and inform to local Management and to functional IT management on calls, budget and end users satisfaction.

Your profile

  • Excellent communication skills and confident with dealing with all team members and situations;
  • Ability to work well both as a team member and individually;
  • Confident, service minded individual with a mature attitude towards work;
  • Ability to learn quickly and adapt to new technologies
  • Excellent problem solving and analytical skills;
  • Excellent, proven organisational skills with the ability to multi task;
  • Proven initiative and a proactive attitude;
  • Willingness to learn and extend the role above and beyond the job description, approachability, flexibility as to hours and the role, a practical/common sense approach;
  • Solid educational background either to degree level and / or demonstrable qualified by experience background;
  • Excellent level in English and fluent in French and Dutch;
  • Law firm experience desirable but not essential.

Technical skills

  • Server products, Windows Server 2003/2008/20012, MS Exchange 2007/2013, Web proxy server principle, Mobile email / MDM technology, Basic Switching & Routing, TCP/IP etc, Active Director, AD group policy,DHCP & DNS, Infrastructure basics – structured cabling, UPS, HVAC etc, Windows desktop products, MS Office 2018,Windows 7, Blackberry, Android & iOS mobile devices
  • Attractive salary
  • a nice job in an international environment

Job Reference: CR15646846

Salary: No salary indication -

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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