IT Technical Support Manager


Description de fonction
  • Manage and develop the international support department.
  • Define and execute processes to ensure SLAs are met.
  • Follow-up on client adoption rate.
  • Formalize the customer ticket handling process. 
  • Analyze complex problems, research solutions in collaboration with the R&D team and document problems to ensure a better level of support.
  • Manage the Customer Success Manager & 2 technicians and help them prioritize their tasks.
  • Collaborate internally with R&D teams and externally with our clients. 
  • Communicate clearly with clients and build strong relationships.
  • You have a degree in Technical studies (Civil Engineering, Computer Science, etc.) OR Business or any equivalence in experience.
  • You have at least 3 years of experience in managing a support team in the world of software and software implementation.
  • Excellent written and oral communication (FR/NL/EN).
  • Technical IT skills:
    • Engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).
    • Ability to acquire full mastery of the tools offered by the company (become an expert at user and administrator level).
  • Agile mindset, willingness to learn, process oriented and problem-solving.
  • You are a self-driven and motivated person, who can manage his time and projects independently.
Descriptif de l’organisation et du département

My client is a SaaS scale-up working on becoming a European leader in the digital transformation of the constrution industry. They are looking for a new resource for their IT team based in Walloon-Brabant.

  • Competitive compensation plan
  • Opportunity to work in a fast moving, fast growing software company
  • Strong, results-oriented culture
  • Games, fun, parties & more
IT Technical Support Manager Informations offres d'emploi
IT Infrastructure
Contrat fixe
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