Internal Support / system administrator

Job description

• On-site work at the client's Brussels office, four days a week from Monday to Thursday.
• Availability for emergency call-outs.
• Collaboration with the technical team in the United Kingdom.
• General on-site support for the Brussels office, including laptop deployments, user account creation, software installation, on-site troubleshooting, hardware setups, and assistance with infrastructure upgrades.
• French speaking with proficiency in English is essential.
• Familiarity with Windows infrastructure (on-premises AD, Azure AD, Office 365)

Extra remaining day :

Performing Hardware and Software Maintenance:

• Execute remote or on-site hardware and software maintenance when necessary.
• Communicate the progress of the client's ticket, informing them of any changes or issues related to their problem.

Incident Tracking and Documentation:

• Monitor incidents in our monitoring system.
• Keep the documentation of our clients up to date.
• Monitor our various dashboards and intervene following our procedures.
• Ensure the proper execution of automated tasks.

Project Management:

• Implementation of projects, either on-site or remotely. These projects will be diverse and may include:
  • Migration to Microsoft 365.
  • Deployment of workstations using Windows Autopilot.
  • Implementation of IaaS on Microsoft Azure.
  • Firewall installation.

Profile

Personal Qualities:

• Attentive to the needs of clients.
• Quick adaptability to the rapidly changing world of IT.
• Sense of humor and effective communication skills with clients.
• Independent and proactive in problem-solving.
• Curious

Additional Assets:

• Previous experience with SME clients.
• Familiarity with remote assistance.
• Possession of IT certifications or extensive experience with Microsoft products.
• A first experience in IT Support is a

Organisation and department descriptionOur client, a small consulting firm with approximately 10 employees located in Walloon Brabant, is looking for a Support Engineer for a long-term mission with an international law firm located in the center of Brussels. Your role, four days a week, will involve providing internal support to approximately 30 collaborators. You will be managed by the London-based headquarters. On the remaining day, you will work on various projects for other clients. Offer

• An additional bonus will be provided if your goals are met.
• Enjoy a comfortable and pleasant work environment in either Brussels and Walloon Brabant.
• Extra Microsoft certifications offered by employer.

Attractive salary with Full package and company car 
40 Hours contrat with 12 additional days off