Job description
  • The Phone Support Professional is responsible for the first line technical support of the customers and sales
  • On a second line support level he/she is responsible for solving technical issues and organizing hardware repairs for which he/she has to involve other service employees within the organization
  • The Phone Support Professional is also responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
  • Working with the administrative tools and procedures that are in place.
  • Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers
  • The Phone Support Professional is responsible for the administration and quotation of repairs towards our customers
  • During contact with the customer the Phone Support Professional is responsible in seeing opportunities for sales or service leads.
  • Occasionally there will be onsite customer support
  • Executing the safety and environmental policies and reporting the non-compliant situations. Obtaining expert advice about Health, Safety & Environment
SUPPORT PROFESSIONAL Vacancy information
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