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SUPPORT PROFESSIONAL
Zele
I
Engineering
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Job description
The Phone Support Professional is responsible for the
first line technical support
of the customers and sales
On a second line support level he/she is responsible for
solving technical issues and organizing hardware repairs
for which he/she has to involve other service employees within the organization
The Phone Support Professional is also responsible for
the follow-up towards the customers
. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
Working with the administrative tools and procedures that are in place.
Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers
The Phone Support Professional is responsible for the administration and quotation of repairs towards our customers
During contact with the customer the Phone Support Professional is responsible in seeing opportunities for sales or service leads.
Occasionally there will be
onsite customer support
Executing the safety and environmental policies and reporting the non-compliant situations. Obtaining expert advice about Health, Safety & Environment
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SUPPORT PROFESSIONAL
Vacancy information
Vacancy number:
63382
Specialization:
IT Applications
Contract type:
Permanent
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