Vacancy SUPPORT PROFESSIONAL in Zele

Job description

The Phone Support Professional is responsible for the first line technical support of the customers and sales
On a second line support level he/she is responsible for solving technical issues and organizing hardware repairs for which he/she has to involve other service employees within the organization
The Phone Support Professional is also responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
Working with the administrative tools and procedures that are in place.
Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers
The Phone Support Professional is responsible for the administration and quotation of repairs towards our customers
During contact with the customer the Phone Support Professional is responsible in seeing opportunities for sales or service leads.
Occasionally there will be onsite customer support
Executing the safety and environmental policies and reporting the non-compliant situations. Obtaining expert advice about Health, Safety & Environment

Vacancy number: 63382

Specialization: IT Applications

Contract type: Permanent

SUPPORT PROFESSIONAL