IT Recruitment & Consulting Services.

• Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

• Participate and lead in business process review workshops and perform detailed analysis of business requirements

• Develop solutions to business requirements using Salesforce and Force.com platform capabilities

• Assist with development of training curriculum

• Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

• Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

• Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

• Keep application users informed about system functionality and enhancements;

• Provide Salesforce users with technical support;

• Logging and tracking identified system problems through resolution;

• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

• Working closely with  Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners

The following tasks will be part of your responsibilities:

• Analyze in tight collaboration with end-users (and other stakeholders) their business needs and translate these into software change requests
• Continuously follow up/investigate business processes in order to keep optimizing these
• Do business modelling and functional analysis
• Interact with development teams to ease their understanding of new requirements
• Test new software developments and train users
• Provide helpdesk support for new software developments
• Train users on new software
• Provide references for users by writing and maintaining user documentation
• Travel when needed to other sites and roll out new software implementations
• Act as project manager on new start ups:
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Prepare material for and deliver presentations to projects
  • Coach/guide change management processes
• Keep track of innovations which can be used to optimize our business processes

As a solution architect you are responsible for designing and overseeing the implementation of complex software solutions. You work with various stakeholders, including developers, Product owners, delivery leads, business users, and organizational leadership in order to identify the requirements and constraints of a project, for which you develop, document and align a comprehensive plan to achieve the desired outcome.

As a solution architect you are responsible for ensuring that the architecture of the solution is scalable, maintainable, extensible, secure, and meets the needs of the business. You also provide technical leadership and guidance to the development teams throughout the project lifecycle.

We are looking for a candidate with an independent, proactive-by-default and structured working attitude in which you are a trusted decision partner for both leadership and IT teams. As a solution architect you understand that making long-term solution choices will typically be a balancing act between conflicting interests: desirability, feasibility, short- & long-term cost, sustainability, maintainability, extendibility, functional & technical consistency. You don't just understand this tension, you lead it.

Which tasks can you expect?

• Design and implement complex software systems and solutions that meet business needs
• Work closely with other members of the IT- & business team to ensure that all systems are designed and implemented in a way that meets business requirements
• You will work in Lead to Cash programs, involving the following areas: SAP S/4, SAP CPQ, Salesforce, Kimble/Kantata, ..
• Ensure that all software systems are scalable, secure, reliable, and maintainable
• Develop technical specifications and design documents.
• Together with the other architects, you establish an architectural repository to consolidate all design information in one easily accessible location. You ensure that all relevant information from your assignments is stored in this central repository.
• Provide technical leadership & guidance to development teams, while also helping them to become more autonomous
• Manage & monitor your own workload, define the scope upfront & clearly, making clear agreements with your internal customers about what can (not) be expected exactly by when, and steering towards these agreements.

The Global IT department is looking for a passionate, inquisitive, detail oriented and customer focused Business Analyst to join our growing team.    
A key goal in Global IT is successful collaboration with IKO key business leads and stakeholders to deliver on prioritized corporate initiatives.    We strive to improve our processes regularly; utilizing new technologies, leading practices and experiences from our personnel.   
The IT Business Analyst role will focus on a global ERP Deployment project working directly with key business leads to collect business requirements, prepare functional specifications, prototype defined functionality and assist in the overall organizational change associated with a global deployment. The underlying ERP platform is JD Edwards.
You will work closely with the ERP project leadership team, Business Process Owners, Business Analysts from other functions, and IT Management to ensure the project progresses along agreed timelines and meets the key business requirements and success criteria.
Key Responsibilities:

• Design the global ERP solution including documenting business processes, business scenarios, detailed business requirements, prototyping solution, writing and coordination of test script execution, monitoring and training on system changes

• Participation in detailed Conference Room Pilots and User Acceptance Testing activities in line with the global deployment timeline

• Develop/update materials for training end/key users; i.e. appropriate system process documentation, procedures and / or work instructions

• Identify continuous improvement opportunities

Travel within North America and to European locations will be required

You will be part of a creative and highly motivated team responsible for digital transformation initiatives and further helping the organization to be future-proof. The main objective is to increase our operational efficiency and provide additional value to our customers.

A next important project planned is the implementation of a new ERP system. This project will provide you with an excellent opportunity to gain in-depth knowledge of our business processes and workflows. This valuable experience will be instrumental in your development towards becoming a successful business analyst. Your responsibilities will be varied and are not limited to the overview below.

On a day-to-day basis, you will:

• Work closely with the project manager and solution owner throughout the ERP implementation process.
• Analyze in (close) collaboration with end-users and other stakeholders their business needs and translate those into ERP system requirements.
• Support business process modeling to align the ERP system with organizational workflows.
• Contribute to ERP blueprint and configuration workshops, document outcomes and manage follow-up of actions, change requests and decisions.
• Help organize & coordinate user acceptance testing with internal departments.
• Act as the ERP system administrator, managing user access and system configurations.
• Contribute to the creation of documentation and training materials for end-users.
• Help organize, facilitate & coordinate ERP hyper care period after go-live.
• Provide first-line support for any ERP-related issues or requests, ensuring timely resolution.
• Take ownership of the ERP system’s management post-implementation, ensuring its smooth operation and continuous improvement.
• Keep track of innovations which can be used to optimize our business processes.
• Act as project manager on ERP related services (integrations): (a) Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. (b) Prepare material for and deliver presentations to projects. (c) Coach/guide change management processes.
• Contribute to expanding our digital services towards customers (Customer Portal, Industry 4.0, Artificial Intelligence, …)

As a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Your responsibilities
Your main responsibility as a Technical Account Manager is to take the lead on the technical implementation part of the deal to close the deal together with sales.
Besides that your responsibilities are the following:

• You provide presales technical expertise to the sales team and customers during the sales process and give technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities within existing customers. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. Develop an effective communication with the customers and partners.

• You create and maintain own network with technical partners and customers to be in control of changes and to be informed about changes in the market. Maintains up-to-date and comprehensive knowledge of the organization’s and competitors’ products and/or services and translate into requirements for the company products. Participate in conferences, shows, exhibitions when appropriate. Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.

• You collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Support during customer roadmap/project meetings with Marketing and Sales if required. Monitors R&D / customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Provides coaching and professional development to company’s members. Need to provide the feedback to product development regarding the customer feedback and market trends.