FunctieomschrijvingAs a Support Officer, you will:
- Provide technical support to users of computers and applications, including hardware, general software, and our proprietary software programs.
- Offer first and second line support.
- Initially attempt to resolve issues directly, provide appropriate referrals, or arrange for an on-site technician if necessary.
- Handle problem reports or inquiries submitted by customers via phone or email, and respond accordingly.
- Document issues and the solutions implemented.
- Manage warranty requests for hardware problems and follow up on them.
Profiel- You hold an IT-related degree and may already have relevant experience.
- You possess strong knowledge in:
- Microsoft Windows 10 and 11
- Microsoft Office Suite (Word, Excel, and Outlook)
- Microsoft 365
- Microsoft Windows Server 2016, 2019, and 2022
- Firewalls (Checkpoint), networks, and printers
- Installation, configuration, and repair of PCs, servers, and networks
- Proficiency in both Dutch and French is essential.
- You are customer-oriented, communicative, eager to learn, capable of working autonomously, and team-oriented.
Organisatie- en afdelingomschrijvingMy client provides software and IT solutions for legal, real estate, and business professionals, enhancing their efficiency and productivity through advanced technology and tailored services.
4o
Aanbod
An open-ended contractÂ
A modern working environment, activities, sports, relaxation...
An attractive salary and extra-legal benefitsÂ
A great atmosphere among colleagues, with evenings and afterworks on the programÂ
Remote working, flexible working hours and 12 extra days vacation