Functieomschrijving
Together with your team, you are responsible for the operational management of the infrastructure of the clients assigned to you. You provide our clients with operational support (2nd and 3rd line & trouble-shooting) and you implement, patch, upgrade or migrate the client’s technologies (eg. VMWare, HyperV, Office 365, Azure,…). Helping customers with support is a normal task to start the job; the more experienced you get the more complex your task will become (more trouble shooting and less support).
As our System Engineer, your responsibilities will include:
Incident and service request -handling respecting the internal procedures
Working with SSCM and SCSM as well as applying ITIL principles
Execution of projects for the client within the negotiated scope taking into consideration technical possibilities, the client’s needs respecting agreed planning and deadlines
Remaining up to date with new evolutions and making sure your knowledge remains ahead of the trends
Gain experience, become an expert in your field and guide your colleagues with their complex technical questions
Project management
Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise
Support the sales team by contributing to the pre-sales
Technical/technological discussions with the clients
Be part of our stand-by support team
Profiel
You will need the following skills:
Speak fluently French, Dutch and you understand well English (both written and spoken)
Bachelor in IT
At least 5 years of experience as a System Engineer, with experience managing autonomously several infrastructure implementation projects
Methodical, organized and client oriented
Work in a team as well as independantly
Take the client’s needs into consideration and you are a good communicator
A real problem solver and you pay attention to details
Stress resistant and you’re not afraid of a dynamic environment in constant evolution
The following technical skills are needed:
Excellent knowledge of Microsoft Windows Server Operating systems including clustering
Good knowledge of Microsoft SQL Server high availability technologies: mirroring, log shipping, always-on, etc
Good knowledge of Active Directory and Microsoft Internet Information Server
Experience with enterprise service bus model like Microsoft Biztalk is a plus
Basic knowledge of Microsoft Powershell command line
Basic knowledge of network switching: TCP/IP,subnet calculations, VLAN, etc.
Experience with VMware data center virtualization products
Organisatie- en afdelingomschrijving
My client is an IT company with about 30 employees. They provide their customers with IT services around a range of selected solutions. They offer IT infrastructure solutions, servers, networks, storage, networking, cloud and ITSM software; a few years ago, they started a partnership with ServiceNow, the world leader in ITSM Cloud-based, which they implement according to their customers’ needs.
You have excellent technical knowledge and you feel like managing their client’s IT Infrastructure? Then you are ready to join this team of 15 System Engineers and to become the specialist and first point of contact for their customers regarding product specifications, product installations and setup, troubleshooting and performance tuning, new major and minor release updates etc.Aanbod
Besides a permanent contract, a competitive salary and extra-benefits, they offer you a dynamic work environment with smart colleagues in a fast-growing company and clients with exciting challenges. The management team encourages individual growth and will give you the opportunity to be yourself and to develop yourself.